The safety and wellbeing of our guests and teams has always been incredibly important to us and everyone in our hotel should rightly expect a safe, clean and protected environment. The coronavirus crisis has brought this into sharp focus, which is why we have launched a new rigorous, daily cleaning regime across our hotel. It’s our enhanced hygiene promise that we call No12 Hotel & Bistro Clean & Protect.
Checking-in and social distancing
Minimising contact and increasing protection at reception with Perspex screens, keeping social distancing measures in place and dispense hand sanitiser stations are available in public areas.
Hygiene and anti-viricidal sanitising spray
More frequent cleaning of high-touch areas, such as reception, door handles and handrails with disinfectants to the European standard of EN14476, effective against Coronavirus. In the bedroom, we’re paying special attention to cleaning TV remotes, door handles and desks.
Bed linen and walk-in showers
Laundering all linen at over 60 degrees, with disinfectant detergent so you can enjoy a safe and great night’s sleep. We’ve also removed all extra pillows and we’re disinfecting all our showers after every stay.
Protective equipment for our teams
To protect our team members, we’ve provided them with PPE equipment including gloves, aprons and hand sanitiser. Whilst there is no government guidance on the need to wear face masks in a hotel setting, all our teams have been provided with face masks and advised they must wear them.
Due to COVID-19 and our business recovery process, there is only a limited amount of private car parking available. This is due to our beer garden still being in operation. There is free on street parking, along with free public car parking behind the hotel.
We are now taking bookings for our restaurant and beer garden. This may change in line with Government guidelines.
In order to maintain our high standard of food, we are making frequent changes to our menu to ensure we get fresh produce from our suppliers at all times. The menu on our website might not always be the one we are running, however, it will not be far away.